Service Model by Adrian Tchaikovsky

Cover illustration of the book Service Model

Service Model by Adrian Tchaikovsky is a dystopian science fiction novel written from the perspective of a robot valet. During the course of the story we follow the robot (Charles) as he's forced to experience the world at large after his employment at a manor house comes to an end after an unfortunate event.

Set in the relatively near future, the novel is satire that at times feels all too possible. It touches on the power and frailty of AI, the inequality of technological advancement and the prevalence of both human greed and human cruelty. As the novel progresses, the protagonist (the robot Charles) slowly reveals the dark and broken world to the reader as he grapples with how to parse the many ways that reality conflicts with his programming.

If the current explosion of LLMs, “AI” everything and robotics continues on its current course of massive redistribution of wealth to a smaller and smaller pool of people, while removing the jobs of the common person (with no replacements), we could very well end up in the world Tchaikovsky describes. Let's hope that humanity learns something before we get too far astray.

Although the novel kept reminding me of my general anxiety of the current state of our world, I enjoyed it and recommend it.